SAP CRM

CRM TECHNICAL COURSE CONTENT

CRM Technical

CRM Technical Overview

SAP CRM Architecture

Configuring IC Web Client

Business Role

Creating Role

Navigation Bar Profile

Logical links

Direct links

Work center groups

Work center link group

Creating work centers

Enhancing the existing business roles

Configuration Mangement

Configuration tool

Linking configuration to view layout

Configuration Types

Standard configuration

Custom configuration

Enhancements

Standard view modifications

Changing field attributes

Changing the order of fields

Adding custom fields to view layout

Easy Enhancement Workbench(EEWB):

Creating projects

Creating extensions

Identifying the EEWB Objects

EEWB for Transactions

Adding custom fields of master data

Transaction

Adding custom fields to transaction data

Transaction

AET for Transactions

Adding fields in WEB UI

Displaying added custom fields to the IC Web client

BOL and GenIL:

BOL and GenIL architecture

Overview of BOL and GenIL layers

BOL Classes

CL_CRM_BOL_CORE

CL_CRM_BOL_ENITY_FACTORY

CL_CRM_BOL_QUERY_SERVICE

CL_CRM_BOL_DQUERY_SERVICE

CL_CRM_BOL_ENITY

Browsers

Data Access Browsers

Data model browsers

BOL Objects

Root Objects

Dependent Objects

Search Objects

Dynamic search objects

Search result objects

BOL and GenIL Structures

BOL Programming

Data access using BOL

SELECT

Data manipulation using BOL

INSERT

UPDATE

DELETE

Relations Between BOL Objects

ROOT Objects

Child Objects

Relation between the Objects

MVC Architecture

Controller Methods

Do_init

Do_init_attributes

Do_handle_data

do_ handle Event

Do _Finish_ input

Create _controller

Call_controller

Create_view

Create_Model

Types of Controllers

Component Controller

Custom Controller

View Controller

Window controller

Controller Communication                    

Controller calling another controller

Passing data from one controller to another

Calling a controller from a view

Displaying more than a view

Model binding

Child controller calling child controller

Web UI :

BSP Webdynpro

Component workbench

Creating Webdynpro BSP applications

Data transfer between different views

BSP WebDynpro Components

Component

Window

View

Custom controller

Context

Attributes

View area

View set

Plugs and Navigation Links

Outbound plug

Inbound plug

Creating navigation links

Custom Controller

Application of custom controller

Linking custom controller to view

Linking custom controller to another custom controller

Enhancement Set

Creating enhancement set

Linking enhancement Set

Dynamic Enhancement set

BSP WebDynpro Methods

GET Methods

Set Methods

V Methods

P Methods

WebDynpro Events

Creating custom events

Triggering events

Component Usage

Linking custom component to standard BSP

Webdynpro components

Displaying custom view in standard BSP

Webdynpro components

Component interface

Enhancing Existing Views

Replacement of input field to Drop down list

Initializing afield with default values

Adding push buttons to standard menus

Implementing BADIs related to the Orders

Transaction Launcher

Concept of transaction launcher

Applying transaction launcher CRM Transactions

CRM Win Client

CRM BAPIs

CRM Function Modules

CRM BADIs

CRM Tables

Concept of GUID

Middleware :

Architecture

Usage of BAPI, BAPIMTCS

BDoc and IDocs

BDoc structure

Difference between BDoc and IDoc

BDoc Types

mBDocs

sBdDocs

BDocs Monitoring

Error Handling

Types of Data Transfer

Initial Load

Delta Load

Queues

Outbound Queue

Inbound Queue

Outbound Queue scheduler

Inbound Queue scheduler

Flow Context

Flow context

Flow services

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